We clean up after ourselves.

Customer service
Available Monday to Friday from 10am to 4pm

06 - 14 33 99 23
info@ralphies.nl

Ralphies.nl
Havendijk 23
5165VH Waspik
The Netherlands

Chamber of Commerce number: 92983960

*Postal and office address only | Packages cannot be collected from the office.

Processing time

After you place your order, we'll get to work for you as quickly as possible. Our warehouse does its utmost to ship your order(s) within 4 business days. If the shipping time is longer than 4 business days, this will be indicated with the product details. Unfortunately, we cannot guarantee a delivery date.

Please note: Saturday, Sunday and
Holidays are not shipping days. In addition, Sundays and
holidays are never delivered, and on Mondays in some cases
regions where no letterbox post is delivered.

Shipping costs within the Netherlands and Belgium

Shipping of your order is free within both the Netherlands and Belgium.

Shipping to another country? Please contact us!

Received part of the order?

That's possible! Each product can be shipped separately and delivered to your home.
delivered. It's therefore possible that one package will be delivered by PostNL, for example, and another by DHL. All products are shipped with the goal of reaching you as quickly as possible.

Pre-orders

Does your order relate to a pre-order? Then orders will be processed
Shipped on a predetermined day. This day can be pre-ordered
order differences and are always clearly indicated with the product in question.

Returns

Not satisfied with your order? You can always return it. Returns are only possible if the products in your order are unused and unopened. This means they have not been opened or damaged in any way as a result of such an attempt.

How can you return your order?

– Please register your return within 14 days. You can do this by contacting us at info@ralphies.nl.
- Please state the reason for the return request.
You will receive detailed information about how to return the item by email. Do not return anything without this confirmation. Each order is returned to a different return address.
– You must return the item within 14 days of notification. You will be responsible for the return shipping costs, unless we specify otherwise.
– We will refund the total purchase amount to your account as soon as possible, within a maximum of 14 days after receipt of the
order.

Order which has a limited shelf life?
It is not possible to return perishable products, such as flowers, meals, or fresh snacks. This is in accordance with the Distance Selling Act, which stipulates that "goods with a limited shelf life" cannot be returned.